Management

• Workshop Control & Sales Process Screen
• Job Status, Progress & Pricing on One Screen
• Automated Diary & Future Customer Contact
• Telephone, Email, SMS Contact Options
• DMS Integration for Customer Data Import
• Real Time Performance & Results Monitoring

Communication is fundamental to relationships in business. Good communication helps businesses develop trust with clients and clearly articulate needs, expectations and challenges. Communicating more effectively can improve the client relationship and potentially add more leads to the business. Client communication is important because it establishes and maintains trust between the client and the business. When customers trust a brand, they may be more likely to remain loyal. Open client communication can also help limit misunderstandings, lead to greater customer satisfaction and make clients more likely to recommend a business to others.

A Workshop Management and Sales Process Screen provides job status, progress and pricing information on one screen for all relevant users. DMS integration provides the facility for direct Customer and Vehicle data import with no double keyed input required. A deferred diary for future customer contact allows automated, proactive email and SMS contacts as well as standard telephone follow ups and ensures all contact results are reported including lost sale reasons. Real time performance and results monitoring provides an instant snapshot of current status and performance, while detailed and comprehensive reports allow for thorough analysis of all aspects of Health Check performance.